About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

The Maintenance Team oversees the day-to-day upkeep and ongoing site support for metering, PAYG systems, and associated IT equipment. On some sites, we also manage the entire energy network—from heat generation in the plant room (typically boilers) to the Heat Interface Units (HIUs) in individual dwellings.

This position provides vital support to our Maintenance and Client Services teams and plays a key role in upholding Insite Energy's reputation for exceptional customer service and quality, while contributing to our ambitious growth plans.

As a Gas Safe Heat Network Engineer, you will be responsible for the installation, maintenance, and efficient operation of heat network equipment, including boilers, chillers, fan coil units, HIUs, valves, meters, PAYG devices, and metering systems deployed within client developments.

Working closely with supply partners and following documented workflows and processes, you will carry out maintenance, repairs, commissioning, and commercial gas safety checks on commercial heating systems. Additionally, you will handle fault detection, repairs, and maintenance of heat metering equipment within the domestic heating sector. This role involves working in the built environment on multi-million-pound construction projects as well as in residential properties.

The Gas Safe Heat Network Engineer will play a critical role in supporting the day-to-day operations of site-based activities, with a focus on maintaining and optimising domestic and commercial heat networks. This position requires extensive knowledge of district heating systems, with responsibilities spanning design, installation, maintenance, and troubleshooting of communal heating systems, primarily within residential developments.

Key Responsibilities:

• Maintenance of Heating and Cooling Systems:
  Perform responsive maintenance on a wide variety of heating and cooling systems, typically serving multi-story private and social housing blocks.
• Responsive and Preventative Maintenance:
  Conduct fault diagnosis, repairs, and renewal works, along with planned preventative maintenance tasks.
• Mechanical Maintenance:
  Routine maintenance of boilers, pumps, heat exchangers, pressure vessels, valves, and domestic components such as Heat Interface Units (HIUs), heat meters, two-port valves, and associated metering and billing systems.
• Comprehensive Energy System Work:
  Oversee maintenance from traditional heating and cooling plants to domestic HIUs and metering/billing systems.
• Health & Safety Compliance:
  Adhere to relevant Health & Safety practices on-site and ensure all work complies with legislation and service level agreements (SLAs).
• Heating and Cooling Equipment Maintenance:
  Maintain equipment associated with Low Temperature Hot Water (LTHW) heating and chilled water systems.
• Use of Technology:
  Use laptops and tablets to commission metering equipment, update records, and maintain systems.
• Problem Solving and Communication:
  Troubleshoot and resolve on-site issues, coordinating with other trades and the main contractor.
• Client and Contractor Liaison:
  Represent the company on-site, liaising with clients, principal contractors, consultants, and heating/plumbing sub-contractors.
• Site Surveys and Installations:
  Conduct site surveys and assist the Delivery Team with the installation of new systems.
• HIU and Metering Equipment:
  Replace, maintain, and service HIUs, as well as install and replace heat meters on district heating networks (primarily in occupied homes).

Work Environment and Schedule:

• Primary Location: Field-based, with occasional meetings in the London (WeWork, Moor Place) and Peterborough (Stuart House) offices.
• Travel Requirements: Available to travel across the UK, including occasional working weeks away from home and overnight stays.
• Working Hours:
• 37.5 hours per week.
• Monday to Friday, 09:00 to 17:30.
• Includes a 30-minute lunch break and two 15-minute breaks each working day.
• Breaks are to be scheduled between jobs, ensuring minimal disruption to work responsibilities.

This role requires flexibility and the ability to manage time effectively while balancing fieldwork, office meetings, and travel commitments.

Qualifications, Skills & Attributes:

• Commercial & Domestic Gas Qualifications:
  COCN1, CIGA1, ICPN1, TPCP1/1A, CCN1, WAT1, CKR1, HTR1, CPA1 (with a minimum of six months remaining prior to renewal).
• Plumbing and Heating Certification:
  NVQ Level 2 or higher in plumbing and heating is essential.

• Experience:
  Knowledge of heating control systems and prior experience in service and maintenance environments, particularly within district/community heating schemes, large-scale plant rooms, or energy centres.
• Industry Knowledge:
  Understanding of communal/district heating schemes and experience working within the service industry.

Desirable Qualifications and Experience:

• Desirable Qualifications:
  NIC 18th edition in domestic wiring (or equivalent) preferred, but not required.

• Smart Metering Experience: Previous experience with smart metering systems, RF networks, or similar field-based technologies is preferred.
• SMSTS or SSSTS Health & Safety certification is desirable.

Additional Requirements:

• Clear Driving Licence: A valid, clear UK driving licence.
• DBS Clearance: Basic DBS clearance (Disclosure and Barring Service).
• Work Eligibility: Must be eligible to work in the UK.
• References: Two satisfactory professional references.
• Must hold or be able to obtain a CSCS card.

This combination of technical expertise, problem-solving ability, and communication skills will ensure the candidate is well-equipped to succeed in this role.

Benefits:

• Salary: £45,000
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values: WOW ME! | OWNERSHIP | ONE TEAM | DEDICATION | RESPECT